Free-to-Guest TV

National Satellite TV Installation & Service Leader


Universal Telecom Group is a leading satellite TV Installation and service company with our primary focus on the Hospitality Industry. Headquartered in Chicago, Illinois with installation and service resources from coast to coast, the company currently provides system installations, training, maintenance and a vast parts inventory.


Technicial Support: We provide technical support 24 hours a day, 7 days a week and 365 days a year for the Hospitality industry within the United States. Services within our hotel account program include:

  • Single point of contact
  • 24 hour remote and field support
  • Field support for all emergencies, within 4 hours of call
  • Managed control for standard or expedited Adds, Moves or Changes.
  • Certified Remote Technicians
  • Certified Field Technicians


Our service defines Universal Telecom Group as a national satellite TV leader. We continue to meet and exceed our customer’s expectations as HD programming systems become more and more technically advanced. Our goal is to form strong partnerships with our clients to obtain the following outcomes:

  • Meet the HD programming needs of today’s guest.
  • Research and determine the TV media needs of tomorrow’s hospitality industry.
  • Minimize TV disruptions, maximize revenues and exceed our client’s expectations.


Universal Telecom Group is committed to providing premium HDTV programming solutions and second-to-none customer service to its existing and potential customers as well as providing dedicated representation as a single-point-of-contact for your free-to-guest TV needs.


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