Hotel PBX, Voicemail & Call Accounting

Hospitality IP-PBX


We offer a pure VoIP and fully SIP compliant solution designed specifically for hospitality for any size hotel with voicemail and call accounting included.


Technology is changing the way we do business and is also changing the expectations of our customers. Take advantage of the Browser-Console-Picadvances in communication that captures the attention of your guests, lowers your operating costs and improves your customer service. Voiceware runs anywhere, runs anything, provides a unique browser-based front desk console and does it all without expensive equipment upgrades.


Prefer monthly service over an up-front purchase? Ask us how.


How it Works For Your Guests:

  • Wake-up calls and voicemail prompts are delivered in the guest’s native language – with additional options including scheduling of daily, weekend only and weekday only. Wake-up messages can include the weather forecast, snooze and transfer to room service options.
  • Extensive guest information, automated answering, automated messaging, and voicemail.
  • Check out from room phone option (requires property management system with remote check out interface enabled).
  • Compatible with all hotel guest phone speed dial buttons, whether SIP or analog.


For Your Front-Desk:

  • Powerful browser-based console offers more functionality and an intuitive and easy-to-use interface.
  • Find guests or staff easily by name, then one click to call or transfer a call.
  • Pop-up screen of guest information any time you answer a guest’s call including name, native language, VIP status, group affiliation, outbound  dialing permissions, wake-up calls and more.
  • Setting wake-up calls is intuitive and fast with a complete activity log to see who set, answered or canceled wake-up calls.
  • Integrates with all known Property Management Systems.


For Your Staff:

  • Ability to run full-featured SIP phones from a variety of manufacturers, including soft phones.
  • Extensive find me / follow me capabilities.
  • Voicemail to email forwarding.
  • Ability to handle multiple calls simultaneously.
  • Unlimited call / staff groupings, ring groups, and role-based queues.
  • Automatic or on-demand staff call recording.
  • Unlimited number of extensions.


SIP or Analog —

Run the latest SIP phones or your existing analog phones in the guestroom – your choice. Either way, your staff and guests can utilize the full set of advanced features available in Voiceware.

Host it Your Way —

Voiceware can be run locally or hosted “in the cloud,” offering your choice of a CAPex- or OPex-weighted approach. This also allows you the ability to keep system maintenance responsibility within your organization, or utilize the experts at Universal Telecom Group to monitor and update the system for you.

Feature Rich —

The best of today’s and tomorrow’s phone system technology, with powerful, modern administrative features, advanced guest tools and interaction capabilities and a new and more efficient approach to front desk communications. New features are added quarterly – based on market needs and your requests.

Scalable —

Voiceware runs any size hotel with the same set of features. No property is too big or too small. Starting now, your phone system can be consistent among all your properties

Economical —

Universal Telecom Group has been a hospitality-focused phone system price leader for many years and this philosophy continues with our latest technological advances. UTG is focused on providing the hospitality industry with more features at a better price.


Please complete the form below to submit your request for information or a quote and a representative will contact you.