Guest Internet Support




Remote Support and “Live Help Desk”


Help Desk manned 24 hours a day, 7 days a week to provide user support for guests and staff:


  • Remote Maintenance Center manned 24 hours a day, 7 days a week to perform remote diagnostics, maintenance & service
  • Unlimited Remote Labor for maintenance and repair service
  • First Point of Contact for reporting all HSIA issues
  • Training for hotel staff on basic system operation and connectivity issues so they can help when called upon by a guest Hardware and Software Maintenance
  • Warranties all hardware & software components and any cable infrastructure installed by Universal Telecom Group On-site Labor available for maintenance and repair service
  • Reduced rates for other products & services
  • NO annual license and support fee, like other providers have
  • Includes 24/7/365 system monitoring from our Network Operations Center (NOC)
  • Guests & Hotel Staff will speak with a live technician, not a tier 1 low-level support agent


Please complete the form below to submit your request for additional information or for a quote and a representative will contact you.