Help Desk manned 24 hours a day, 7 days a week to provide user support for guests and staff:
Remote Maintenance Center manned 24 hours a day, 7 days a week to perform remote diagnostics, maintenance & service
Unlimited Remote Labor for maintenance and repair service
First Point of Contact for reporting all HSIA issues
Training for hotel staff on basic system operation and connectivity issues so they can help when called upon by a guest Hardware and Software Maintenance
Warranties all hardware & software components and any cable infrastructure installed by Universal Telecom Group On-site Labor available for maintenance and repair service
Reduced rates for other products & services
NO annual license and support fee, like other providers have
Includes 24/7/365 system monitoring from our Network Operations Center (NOC)
Guests & Hotel Staff will speak with a live technician, not a tier 1 low-level support agent
Please complete the form below to submit your request for additional information or for a quote and a representative will contact you.
