PBX Maintenance

Universal Telecom Group is a leading PBX maintenance & service company within the Hospitality Industry. Our company currently provides system installation, staff training, maintenance and a vast parts inventory for hotels and resorts throughout North America.

Our superior service defines Universal Telecom Group as a national telecommunications leader. We continue to meet and exceed our customer’s expectations in the evolving telecommunications industry.

UTG is a top national dealer & installer of PhoneSuite IP-PBX systems as well as a national supplier of both Mitel and Hitachi PBX maintenance/parts. We also provide cost saving, next generation voice applications such as a cloud managed PBX service, SIP Trunking, premised-based PBX systems, voicemail and call accounting.

Universal Telecom Group is committed to providing telecom solutions and superior customer service to its clients.  We are a single-point-of-contact for all your telecommunications needs.


Services included in our maintenance program include:

  • Single point of contact
  • 24 hour remote and field support
  • Remote technical support for all emergencies, within moments from the initial call
  • Field support for all emergencies, within 4 hours of call
  • Managed control for standard or expedited Adds, Moves or Changes.
  • Certified Remote Technician
  • Ownership approach, even if the problem is directly related to your local or long distance carrier and/or PMS provider. UTG will assist each vendor until your problem is corrected.
  • Personalized service for both Maintenance and Time & Materials.


Universal Telecom Group forms partnerships with its clients to obtain the following outcomes:

  • Meet the telecom needs of today’s business and hospitality professionals.
  • Research and determine the telecom needs of tomorrow’s business and hospitality professionals.
  • Minimize telecom disruptions, maximize revenues and exceed our client’s expectations.


Please complete the form below to submit your request for additional information or for a quote and a representative will contact you.