Universal Telecom Group is a leading PBX maintenance & service company within the Hospitality Industry. Our company currently provides system installation, staff training, maintenance and a vast parts inventory for hotels and resorts throughout North America.
Our superior service defines Universal Telecom Group as a national telecommunications leader. We continue to meet and exceed our customer’s expectations in the evolving telecommunications industry.
UTG is a top national dealer & installer of PhoneSuite IP-PBX systems as well as a national supplier of both Mitel and Hitachi PBX maintenance/parts. We also provide cost saving, next generation voice applications such as a cloud managed PBX service, SIP Trunking, premised-based PBX systems, voicemail and call accounting.
Universal Telecom Group is committed to providing telecom solutions and superior customer service to its clients. We are a single-point-of-contact for all your telecommunications needs.
Services included in our maintenance program include:
Single point of contact
24 hour remote and field support
Remote technical support for all emergencies, within moments from the initial call
Field support for all emergencies, within 4 hours of call
Managed control for standard or expedited Adds, Moves or Changes.
Certified Remote Technician
Ownership approach, even if the problem is directly related to your local or long distance carrier and/or PMS provider. UTG will assist each vendor until your problem is corrected.
Personalized service for both Maintenance and Time & Materials.
Universal Telecom Group forms partnerships with its clients to obtain the following outcomes:
Meet the telecom needs of today’s business and hospitality professionals.
Research and determine the telecom needs of tomorrow’s business and hospitality professionals.
Minimize telecom disruptions, maximize revenues and exceed our client’s expectations.
Please complete the form below to submit your request for additional information or for a quote and a representative will contact you.